What We Do
TeleSight is a survey solutions provider supporting customer
satisfaction, process improvement, and other research efforts. We
support a variety of client information needs to help them improve
service, cut costs and, most importantly, build customer
loyalty. Our solutions cover a wide range:
Our cutting-edge Phone Interviewer, Web, Interactive Voice Response
(IVR) and Hybrid Hytouch℠ surveying technologies
deliver the highest quality results. TeleSight's specialized
systems and processes result in budget friendly cost efficiencies.
Custom, comprehensive reporting options provide invaluable insight
to fuel process management, pay-for-performance, training
priorities and more for 11 of the Fortune 100 companies and many
others -- big and small.
TeleSight opened its doors in 1990 as a process improvement
marketing consulting firm. Time after time, we ran into the same
issue with our clients. Prior to launching any project we
would ask, "What do your customers think?" And more often than not,
clients would respond with blank stares and shoulder shrugs.
We believed the answer to our question was essential to
making good business decisions and we made it TeleSight's mission
to get the answers.
We launched our first major tracking survey in 1990 - a direct
mail effort that proved to be a remarkable learning experience for
us - and our client! In fact, this client today is our
biggest and most loyal account.
Twenty years later, customers, technology, and expectations have
changed, and so has TeleSight. We have evolved from a small
consulting firm into one of the largest customer satisfaction
research specialists in the U.S. TeleSight manages survey
programs that generate nearly 450,000 completed surveys a
month. Three in-house call centers located in the heart of
Chicago, IL handle all telephone surveys.We work with a diverse
collection of companies in industries including finance, insurance,
health care, utilities, manufacturing and technology.
TeleSight takes pride in providing employable customer
satisfaction insights for the best price in the
market. We reach your customers so your business
can reach its full potential.